Tag Archive | Better Business Bureau

Complaints – Does Every Company Have Them

Complaints are a part of doing business. No matter how superior a company is with service to their customer, there are always some customers that are just not satisfied, or situations arise with their service that cause customer dissatisfaction. Most large companies realize that complaints are a part of their business.

To illustrate this point, think of a national company that you love to do business with (Wal-Mart, Sports Authority, Costco, Home Depot), and do a search on Google for complaints on this company by typing in the company name and then the word complaints.” Youll see that even with the best companies, there are pages and pages of complaints. Sometimes it is just very difficult to please everyone. And some people you can never please.

The Better Business Bureau states, The finest businesses get complaints. When considering complaint information, please take into account the companys size and volume of transactions, and understand that the nature of complaints and a firms responses to them are often more important than the number of complaints.”

It is always a wise practice to do your homework on a company before doing business with them. There are many unscrupulous companies in todays world that you want to avoid. How can you tell? What avenues are there in determining what company is best for you?

A good place to look is the Better Business Bureau. You can find them at www.bbb.org. Some things to consider when looking up a company report:

Is the Company Listed? – If not, that should be a big red flag. They are either too new, are flying under the radar so as not be noticed, or they arent a registered company.

Complaints Ratio – Compare the number of complaints to the company’s customer-base they are servicing. If the company has a high rate of complaints, more than 5% of its customer base, then they have a customer service problem. Less than 2% to 3% is an acceptable range. There will always be customers, for some reason or another, that are never satisfied. Youve probably dealt with some.

Resolution of Complaints – How many complaints have not been resolved? This indicates if a company makes an effort to resolve customer issues.

Rating – What type of rating has the BBB given this company? An unsatisfactory record means that the company has demonstrated practices that are misleading or deceptive, or it has failed to cooperate in efforts to resolve consumer disputes. A satisfactory record means the company has cooperated with the BBB to resolve consumer disputes and is not involved in practices that could be considered misleading or deceptive. The company must also be free from an unusual volume or pattern of complaints, as well as any law enforcement action involving its marketplace conduct.

Bottom line Do your homework. Give the company a fair review. Make sure you feel good about doing business with them.

The Hottest Gold Investment Strategy Available Today

Buying gold is an investment strategy which, in this current bear market, is unlikely to fail to make a real return on your investment and safeguard your personal wealth against ever rising inflation, but perhaps the hottest gold investment strategy available to private and institutional investors is certified gold coins.

Certified gold coins as a gold investment strategy are pretty much the same as gold bullion bars with one exception; the rarity and scarcity value which is placed upon them because they are highly prized collectors items. It is the collectible value which tends to make them more expensive than bullion bars and harder to come by. A gold investment which comprises bullion bars and bullion coins is a wise investment, simply because the spread is wider and when it comes to selling and retrieving some of your gold investment and turning it into liquid assets it is sometimes easier to sell gold coins on the market because of their rarity and scarcity, and of course this can and does push the price over and above gold bullion bars.

Making a gold investment is something people have committed themselves to over the centuries and certainly there is documented evidence dating back some ten thousand years of gold ornaments and trinkets being gathered together as a safe haven for someones wealth and a protection against the then documented political unrest of the time.

The economy is in a precarious state which is reflected in the US dollars continuing devaluation and the gold bear market, which is now 12 years long and shows no sign of slowing. For investors in gold bullion products, just like in the distant past it is a safe and tangible asset to hold.

The modern era of gold investment and the free gold exchange began in the late dark days of 1974 when a little political skulduggery legalized the ownership of gold in private investors hands for the first time in well over four decades. Although it started with a trickle at first, the floodgates were well and truly opened, and by 1990 the entire gold and silver bullion and certified coin dealing business had become a bit of a feeding frenzy. Many investors got their fingers burned through lack of knowledge of this particular market and there were some really vicious sharks waiting to eat alive the unsuspecting punter and investor.

Fortunately all of that changed with the inception of the Certified Gold Exchange which from day one of trading earned and has kept a continuous A+ rating with the Better Business Bureau, serving only to offer investors an honest and level platform for gold investment advice and a place where honest above board deals can be conducted.